Bournemouth-apartments

Booking Terms and Conditions

Terms and Conditions:

  1. Payments.
    1. With each reservation a DEPOSIT of ONE third is required. On receipt of your completed reservation and deposit, accommodation will be reserved (subject to availability). Our confirmation of provisional holiday reservation will then be forwarded to you by e-mail or post.
    2. The balance of the rental fee and the refundable security deposit (category 1 = £50, category 2 = £75, categories 3&4 = £100) should be paid to bournemouthholidayapartments.com at least six weeks before the commencement of the holiday. Payments may be made through our website or over the telephone. If an application is made for accommodation to be taken up within six weeks, the full rental fee will be required with the reservation application.
    3. The refundable security deposit will be refunded within 7 days after your departure date, subject to there been no claim on it.
  2. Reservations.
    1. During peak times reservations will normally only be accepted from saturday to Saturday (unless otherwise arranged). Out of peak times and by special arrangement we offer a 3 night minimum stay. To arrange a reservation please telephone or complete the on-line booking form and payment details (please refer to note 1 above for deposit details). No reservation will be accepted from any person under 18 years of age. It is important that these conditions are read carefully and understood.
  3. Privacy Policy
    1. We do not store credit card details nor do we share customer details with any 3rd parties.
  4. Rental Terms
    1. The rental terms for self-catering accommodation are quoted by High, Mid and Low season. All prices quoted are subject to alteration without notice.
  5. Accommodation
    1. Category 1 apartment (sleeps up to 2), Category 2 apartment (sleeps up to 4), Category 3 apartment (sleeps up to 5), Category 4 apartment (sleeps up to 7)
    2. * Room for additional cot space in selected apartments.
  6. Accuracy of printed matter
    1. While every possible care is taken in preparation of the details printed within the brochure or website the visitor will fully appreciate that the human element cannot be disregarded and bournemouth holiday apartments.com will not accept any responsibility for any loss incurred. Should an error be made and later noted all those concerned will be notified. Details of your reservation are included on your booking confirmation and it is imperative that these details are checked carefully for accuracy. Any discrepancies should be reported to bournemouth holiday apartments.com within 7 days.
  7. Lighting & Heating
    1. The cost of heating, lighting and power are included in the rental price up to a reasonable fair usage allowance. If this useage is found to be excessive a deduction from the visitor’s deposit may be applied.
  8. Bed linen, Cots and High Chairs
    1. bournemouth holiday apartments.com will provide bed linen and towels, these must remain within the property at all times. Cots and high chairs are provided at no additional charge. In all cases the visitor must bring their own cot bedding.
  9. Pets and animals
    1. No animals or pets will be kept in the property at any time
  10. Breakages and cleanliness
    1. All apartments are strictly No SMOKING.
    2. The accommodation is made available for letting on the clear understanding that it is left in a thoroughly clean and tidy condition at the time of vacating by the visitor. The visitor must ensure that all surplus food and drink, etc. are disposed of and that all waste is removed from the premises (please use the correct bins for food disposal, general waste and recycling). The visitor is responsible for the property and all items in the property during their stay. The visitor must not remove any of the items specified in the inventory or any of bournemouth holiday apartments.com possessions from the property. The visitor will be responsible for any damage or a breakages that occur and such incidents will be reported to bournemouth holiday apartments.com and the required compensation required before departure or within the return of deposit period. If any breakages or damage are not reported to bournemouth holiday apartments.com, or the property not left thoroughly clean and tidy, an invoice will be sent to the applicant, which must be paid within seven days.Compensation may exceed the deposit and failure to do so may result in legal proceedings.
    3. Any soiling of beds no matter to what degree must be reported immediately to bournemouth holiday apartments.com.
    4. If approval is given to move anything, it will be the visitors responsibility to return the same to the original position before departure. Equipment must not be moved from the premises for use outside – special reference to crockery, cutlery and towels.
    5. Disposable nappies and similar articles: Visitors who have the need for nappies within their party and use disposable nappies must not under any circumstances use toilets to dispose of them. Other methods of disposable must be used. This also applies to other similar articles for disposal including baby wipes and feminine hygiene products.
  11. Collection of Keys and notification of arrival
    1. Information regarding your holiday keys will be sent out either by e-mail or post prior to your stay.
    2. Each apartment will have a key safe located outside the individual apartment door. Access to the key safe will be via a code. The code will be sent by post, e-mail or text message one week prior to arrival.
    3. Loss of keys will incur a charge payable by the applicant. All keys must be left in the apartment’s key box by 10am on the day of departure.
    4. If visitor’s become locked out during their stay there will be a call-out fee for a bournemouth holiday apartment.com representative to visit the property and regain access (£10 8am – 6pm and £25 at all other times PAYABLE ON ARRIVAL). If you have any issues regarding your keys please contact bournemouth holiday apartments.com as soon as possible and we will endeavour to make alternative arrangements.
  12. Arrival and Departure
    1. Visitor’s must clearly understand that the accommodation will not be available until 3.00pm on the arrival date. on the departure date the visitor must arrange to leave no later than 10.00am.along with all belongings
    2. On arrival if the visitor does not find the property to be in an acceptable condition, the visitor should inform bournemouth holiday apartments.com immediately. Bournemouth holiday aparments.com will do everything possible to ensure that the apartment is clean and ready for occupancy. Any defects or complaints regarding the apartment should be notified to bournemouth holiday apartments.com immediately of identification. Whilst Bournemouth Holiday Apartments.com will make every effort to rectify any problems, bournemouth holiday apartmens.com will not be held liable for any loss or inconvenience caused by failure to do so. Bournemouth holiday apartments.com will not action complaints that are not reported immediately and no correspondence will be entered into in respect of complaints made on departure or post departure.
  13. Cancellations and insurance
    1. The visitor will not be reimbursed for any cancellation made within six weeks of the arrival date.
    2. We strongly recommend that you take out your own travel/holiday insurance to cover you as soon as your booking is confirmed. It’s important to read the details of any insurance carefully .
    3. Should it be necessary to cancel please inform bournemouth holiday apartments.com by telephone, but confirm in writing as soon as possible, supported by appropriate documentation. If no notice of cancellation is made to bournemouth holiday apartments.com, the person responsible for the booking will be liable for the balance of the renal fee due to bournemouth holiday apartments.com.
    4. Visitors are strongly advised to arrange insurance cover against personal loss. The use of the accommodation is at the visitor’s risk and no liability will be accepted by bournemouth holiday apartments.com for injury to occupants, loss or damage of belongings.
  14. Contract
    1. bournemouth holiday apartments.com reserve the right at their absolute discretion to refuse or cancel any reservation or any arrangements made without being under obligation to assign any reason therefore. In such event no liability in respect of the refusal or cancellation shall fall upon bournemouth holiday apartments.com save only that they shall refund to the occupier the monies already paid by him or her in respect of such reservation.
    2. The booking is confirmed upon receipt of the deposit.
    3. Once the deposit has been paid, the visitor is responsible for the whole amount of rent due. The balance of rent due and the security deposit must be paid six weeks prior to the first day of the booking period. If this is not received, bournemouth holiday apartments.com reserves the right to cancel the booking. The deposit will be forfeited and the property made available for new bookings. If a booking is made within 6 weeks of the move-in date, the full rent and deposit must be paid to secure the property.
    4. The holiday let agreement is made on the basis that the property is to be
    5. occupied by the visitors and his/her party for a holiday as mentioned in the Housing Act 1988 schedule 1 paragraph 9.
    6. The visitor(s) and his/her party acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise on the determination of the term.
    7. The booking is for the period stated in the contract. Failure to adhere to this condition may result in the cancellation of the booking and the forfeiture of all monies paid. It is not permissible to assign, let, part with possession of the accommodation, nor allow any other person other than those named on the booking form received to occupy the accommodation. The accommodation is to be occupied by the confirmed party only and no authority will be given for other persons (other than those accepted in the reservation) to have access or use of accommodation unless permission has been requested and agreed by bournemouth holiday apartments.com. Under no circumstances may the number of persons exceed the maximum number of persons as quoted in the apartment categories and as stated on the booking form.For the safety of all our guests, it is not permitted to share or pass on the security codes for the gates, building and laundry facilities to anybody whom is not staying at Bournemouth Holiday Apartments.com. Any guests found to be sharing this information will be in breach of booking terms and conditions and may be asked to leave with immediate effect.Guests are permitted to have a reasonable number of visitors to their apartment, however this is not to be excessive or cause a nuisance and disturbance to any other persons or neighbours. If the visitor amount is deemed to be excessive you may be asked to leave the apartment and Bournemouth holiday apartments.com will have no further responsibility towards the party. No refunds will be made and bourenmouth holiday apartments.com will not pay any expenses or costs incurred as a result of the termination.
    8. The visitor must not (nor allow others to) make any alterations or additions to the property or its decorations, fixtures, or fittings.
    9. The visitor or other occupiers must not cause (nor allow others to cause ) nuisance, annoyance or disturbance to any of the neighbours within the building and surrounding the building or which may invalidate any insurance of the property against fire otherwise increase the ordinary premium for such insurance, or any other member of their party behaves in such a way as to cause or be likely to cause danger or distress to any third party or damage to property, bournemouth holiday apartments.com is entitled to terminate the contract without prior notice. In this situation the entire party will be required to leave the accommodation and bournemouth holiday apartments.com will have no further responsibility towards the booking party. No refunds will be made and bournemouth holiday apartments.com will not pay any expenses or costs incurred as a result of the termination.
    10. All locks and windows should be locked and secured when the apartment is unattended and when vacated.Window opening restrictors must be left in restricted position at all times in the interest of safety and security.Furniture or any other objects must not be placed near windows or balconies which would enable children to climb and pose a risk of falling.It is the responsibility of the adult(s) within the party to ensure the safety of the children in their party whilst within the property and its grounds.
    11. bournemouth holiday apartments.com will have no liability for any items belonging to the visitor. The visitor is advised to ensure their own personal belongings and include cover for cancellation of the booking. The use of the accommodation is entirely at the visitor’s risk and no responsibility can be accepted for injury or loss or damage to visitor’s belongings.
    12. The visitor must notify bournemouth holiday apartments.com of any disrepair or defect in respect of the property or the fixtures and fittings and report any failure of mechanical and electrical appliances. The visitor must permit bournemouth holiday apartments.com, access to the apartment at reasonable times and with reasonable notice to enter and inspect, and if necessary to repair the property. bournemouth holiday apartments.com may enter the property without prior notice in case of emergency. If the visitor reports a fault and bournemouth holiday apartments.com calls out tradesman and discover that no fault exists, then the visitor will be charged the tradesman’s fee. If an agreement has been made with the visitor for access to the property and access cannot be gained, then the visitor will be responsible for any tradesman’s fees incurred.
  15. Complaints Procedure
    1. In the unlikely event of a complaint being received it will be given immediate attention, and will be treated in the strictest of confidence. The complainant shall be kept informed of the progress been made.
    2. What you need to do if you have a complaint:
      1. contact bournemouth holiday apartments.com
      2. state your name and apartment number
      3. state the nature of your complaint
      4. state the date your complaint relates to
      5. state the name of any 3rd party involved
      6. complaints to bournemouth holiday apartments.com shall be accepted by telephone but should always be immediately followed, with full details of the complaint, in either a written letter or e-mail.
    3. It is important that this is done whilst you are still at the property so that an on the spot investigation can be made if necessary and remedial action taken if required. Under no circumstances will compensation be considered for complaints raised after the holiday has ended when the holidaymakers have denied bournemouth holiday apartments.com the opportunity of investigating the complaint and endeavouring to remedy matters during the holiday.